You can permanently delete your CricOrbit account and the data associated with it at any time.
Delete it in the app
- Open CricOrbit and sign in to the account you want to delete.
- Go to Settings and tap Delete account at the bottom.
- Read the summary, type DELETE to confirm, and tap the delete button.
Deletion happens immediately and you are signed out on that phone.
Can't open the app?
If you no longer have the app or can't sign in, email info@tsolutions-dwc.com from the email address registered to your account, with the subject line "Account deletion request". Sending from your registered address is how we confirm the request is really yours. If you signed in with a phone number or with Google, say so in the message and include the phone number or Google address you used, and we will verify it another way before deleting anything. We process emailed requests within 30 days.
What gets deleted
- Your account and sign-in credentials.
- Your profile, including the username you chose.
- Every match you created, with its ball-by-ball scoring data and scorecards.
- The teams and players you created, including the player names you entered.
- Your entitlement records linking your account to a subscription.
Usage analytics linked to your account are held separately by our analytics provider and are not removed by the in-app button. Email us and we will delete them as well.
Deleting your matches also breaks any share links you have given out for them. This is permanent and cannot be undone — if you want a record of a match, take a copy of the scorecard first.
What is kept, and for how long
- Billing records — information required for accounting, tax and fraud-prevention obligations may be retained for the period required by law. These records do not include your match data.
- Your subscription — deleting your CricOrbit account does not cancel a Google Play subscription. Cancel it in the Play Store, otherwise it will keep renewing.
- Data in backups — may take up to 30 additional days to be purged from backup systems after deletion.
Guest matches are not affected
Matches scored in guest mode are stored only on your phone and never reach our servers, so there is nothing for us to delete. Deleting your account leaves them on the phone. Remove them in the app, or uninstall CricOrbit to delete them all at once. This is also permanent — we hold no copy and cannot restore them.
Other options
You do not have to delete your account to limit what is visible. You can set any match to private, which removes it from other users' lists, or ask us to withdraw a specific share link. See our Privacy Policy for the full picture.